THE LANGUAGE OF SALES

This is a guide to understanding what a customer is communicating through body language. Also tips for improving personal body language to project a more positive image to the customer. Positive body language can improve sales. This course will show you how.
ABO approved 1 credit hour

LOSS PREVENTION

Learn how to deter both external and internal theft. This course will demonstrate the proper way to approach and apprehend a suspect. Good hiring and training practices will reduce employee theft and turnover.
ABO approved 1 credit hour

THRU A CHILD’S EYES

Pediatric dispensing information – communicating with parents, fitting toddlers and special needs patients – creating a “child” friendly atmosphere – Contact lens fitting on young patients.
ABO approved 2 credit hours

PROTECTING YOUR PATIENTS PRIVATE PARTS

Explanation of HIPAA laws – What is covered and what is not – How to address privacy issue of both patients and employees.
ABO approved 1 credit hour

THE BEST LIGHT IN SIGHT

How light, or lack of, affects vision. The impact of color on sight – Eye diseases associated with light and color such as retinitis pigmentosia and color blindness. – Medications and their affect on vision – Review of research involving epilepsy and colorpunture.
ABO approved 2 credit hours

I CAN’T SEE

Trouble shooting steps for resolving dispensing problems - Tips to avoid “errors” before they occur – Review of measurements, lensometer, prism, base curves, lens thickness and other fabricating issues that can have a negative impact on the patients vision and comfort.
ABO approved 2 credit hours.

EQUIP TO FIT

This is basic instruction on the use and maintenance of the slit lamp and the keratometer for contact fitting. Done through a pictorial step-by-step demonstration on the use of this equipment. Also included is the recommended maintenance schedule for some ophthalmic equipment.
NCLE approved 1 credit

MANAGE TO MAKE MONEY

This course offers something for everyone involved in the eyecare profession. Information on individual time management, payroll control, advertising, inventory control, lab costs, and managed care will be presented. A demonstration and review of optical management software programs available and a comparison of some of the programs offered will be included.
ABO approved 2 credits

DON’T SUGAR COAT DIABETES

Diabetes affects millions of people annually and has the most impact on your patient’s vision. Simple periods of blurred vision to severe retinitis pigmentosia
are covered in depth. Recommendations on how to discuss these conditions with your patients will be given. Interpreting glucose readings and information on the function of the most common diabetic drug treatments will also be presented.
NCLE Approved1 credit

SHOW AND SELL

A customized sales presentation giving features and benefits of anti-reflective treated lenses, polycarbonate lenses, transitions, and progressives. Selling suggestions to increase personal productivity for multiple pairs and package pricing will be demonstrated trough audition participation by role-playing. Results-oriented techniques will be given to increase sales of sunglasses, including information on polarized lenses.
ABO Approved 2 credits

Taming The Wild Customer

Presbyopia - Boomers and Bifocals

Ocular Pharmacology -Side Effects of Systemic Drugs